Thank you for choosing our website to purchase an elderly wheelchair. We are committed to providing you with high-quality products and a satisfying shopping experience. Here is our refund policy:

Refund application period: You can apply for a refund within 30 days from the date you receive the product.

Return conditions:

The product must be unused and keep the original packaging and all accessories.
Please ensure that the product is in a saleable condition when returned.

Application process:

Please contact customer support through our customer service email or service hotline, provide your order number and reason for refund application.
After confirming your application, we will send the return instructions and address.
Refund processing:

Once we receive the returned product and confirm that it meets the refund conditions, the refund is usually processed within 5-7 working days.
The refund will be returned to the payment method used when you purchased it.
Shipping policy:

Unless the product has quality problems or is sent incorrectly, we will not bear the return shipping costs.
The customer is responsible for the shipping costs and risks during the return process, and it is recommended to choose a trackable mailing method.
Special Cases: We will cover all return and exchange costs for products that are damaged due to workmanship defects or shipping damage.

If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for your trust and support!